Contact Centre Customer Services Advisor

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Commercial Services
Hampton Court Palace
Temporary/Seasonal
£20,686
Per Annum
36 hours per week on a 5 days out of 7 rota which will include weekend work.

Full Time – Temporary Contract for 6 months

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle.

We are looking for resourceful and articulate individuals to join our offsite customer service team. We are offering a full time position, working 36 hours per week, on a 5 days out of 7 rota which will include weekend work.

When people contact the HRP Customer Service Team, you will be the one who responds, providing exceptional customer service by actively selling tickets and membership, handling complaints and answering enquiries on a range of topics. You will need a thorough knowledge of all six palaces attractions, be in frequent contact with a variety of palace departments as well as visiting all of our sites regularly.

With outstanding customer care and communication skills, and an ability to create concise and empathetic written responses to enquiries; you will be organised, detailed and comfortable working as part of a team. Preferably, you’ll have worked in a contact centre or customer services team before and display a courteous and confident telephone manner and be comfortable responding to enquiries received through different channels. You will need excellent listening skills and experienced using a variety of computer programs including, ideally, content management systems.

You will be able to source information, analyse and troubleshoot issues as well as being able to work quickly and accurately under pressure. You are adaptable and resilient. You’ll also be confident working with visitors face to face to support our front of house teams and facilitate the running of our various events programs across HRPs sites as required. Fluency in a foreign language would also be an advantage but is not essential.

Closing Date: 3rd June 2022

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce.  Applications are welcome from candidates regardless of their background.

This vacancy is closed to applications.