Sales Palace Host (Seasonal)

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Visitor Services
Hampton Court Palace
Temporary/Seasonal
£ 20,686 Per Annum pro rata
Full-time and Part-time roles available – from 5 to 2 days a week (all includes some weekends and bank holidays working)

At Historic Royal Palaces, we are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred. This role is a fantastic opportunity to become part of Hampton Court Palace’s 500-year history. 

As a Sales Palace Host (Seasonal) at Hampton Court every moment is an opportunity to make someone’s day. You will make every visitor feel welcome and engaged through personal customer service, whilst generating the income needed to maintain our beautiful sites and keep them open for everyone to enjoy. 
 
The Sales team manages the Ticket Office, Palace shops, guidebook selling, digital visitor guide (DVG) handout and the Magic Garden. The day-to-day role will include: 

•    Ticket sales and queries 
•    Membership sales, upgrade and queries 
•    Retail sales in the Undercroft Shop and Palace Shop 
•    Maintaining shop spaces- cleaning, tidying, refilling, stocktakes 
•    Guidebook sales at the external mobile stand 
•    Manning the Magic Garden entrance and exit, with sales here during peak 
•    Assisting with the handout, collection, cleaning and resetting of DVGs 

With customer service experience from retail or visitor attractions, you will have a positive and flexible approach, adapting your style and responding to visitor needs. Working as part of a team you will help to deliver a seamless visitor experience across the site, ensuring the highest levels of customer service are met. 
 
Closing Date: 12th June 2022
2022.03.04_Palace_Host_Sales_Seasonal.pdf – 117KB
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce.  Applications are welcome from candidates regardless of their background.

This vacancy is closed to applications.