Contact Centre Customer Services Advisor
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
With outstanding customer care and communication skills, and an ability to create concise and empathetic written responses to enquiries, you will be organised, detailed and comfortable working as part of a team. Preferably, you’ll have worked in a contact centre or customer services team before and display a courteous and confident telephone manner and be comfortable responding to enquiries received through different channels. You will need excellent listening skills and experienced using a variety of computer programmes including, ideally, content management systems.
You will be able to source information, analyse and troubleshoot issues as well as being able to work quickly and accurately under pressure. Adaptable and resilient, you’ll also be confident working with visitors face to face to support our front of house teams and facilitate the running of our various events programs across HRPs sites as required. Fluency in a foreign language would also be an advantage but is not essential.
Closing date: 17th February 2023
Interviews: from 27th February 2023
This vacancy is closed to applications.