Seasonal Palace Host (Sales) – Kensington Palace

We are a team of people who love and look after six of the most wonderful palaces in the world and we are an independent charity and want everyone to feel welcome and accepted, and as an ‘Investor in People’, we want you to fulfil your potential and enjoy your work. 

For this summer season we are currently looking for a new team member to support our exciting new exhibition called Untold Lives: A Palace at Work. This exhibition shines a spotlight on the overlooked people from all walks of life who have worked tirelessly and often behind-the-scenes at Kensington Palace. 

As a Palace Host (Sales) at Kensington Palace every moment is an opportunity to make someone’s day. Working as part of a team you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors in order to generate the money to grow our impact and care for our palaces.

Your main role will be to support the delivery of on-site sales targets and KPIs, including Retail sales, Admissions sales, Membership sales and Ticket scanning.

You will also ensure the Retail and Admissions areas are presented to the expected standards and ensure that all published ticketing and cash handling procedures are adhered to.

As a Palace Host (Sales) you will also undertake cross-role working as and when required to support the Palace Host Guides and Palace Hosts in the running of the palace and the visitor experience.

The ideal candidate will have experience in customer service, retail and/or admissions. Working as part of a team, with a strong drive for achieving sales targets. You will have a positive and flexible approach, being able to adapt your style and respond to visitor needs. 

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce.  Applications are welcome from candidates regardless of their background.