Retail and Welcome Hosts - HM Tower of London

Are you an experienced customer service professional? Do you have sales experience? Do you enjoy working in a busy environment, where every day is different?

Imagine doing this in a unique setting, at one of the most iconic historic venues - The Tower of London.

Historic Royal Palaces is a well-established charity looking after six of the most wonderful Palaces in the world, putting the Visitor at the heart of everything we do. The Tower is staffed by a team of people passionate about telling its story and keeping its history alive. Our ticket and retail sales are key to funding our work to preserve the sites in our care, and continuing to provide our visitors with truly unforgettable experiences.

We have several opportunities available for our upcoming 2024 Summer Season, as well as some Established (permanent) roles in the team.

We are looking for enthusiastic and committed individuals to join our dynamic Tower Host team. These roles are ideally suited to those with a background in customer service. 

As part of the team, you will either be selling tickets to our visitors and scanning them through the barrier ensuring that they all receive a warm and friendly welcome, or you will be placed in any of our six retail stores providing outstanding service to drive sales, responding flexibly to customer needs.

Other responsibilities include:

•    Selling guidebooks
•    Obtaining/upselling membership
•    Promoting gift aid

A successful candidate will need to be a team player, relishing the challenge of a busy and fast-paced working environment. You should enjoy exploring new and creative ways of working that add real value to our customers’ experiences.

You will be friendly, professional, and be able to communicate effectively with all different kinds of people. Enthusiastic and motivated, you will have a passion for delivering outstanding service to customers.

Temporary Season: May - September 2024

Current Roles Available:

Tower Host Seasonal: Full or part-time available for May / June start 

Permanent Tower Host (Sales): Full-time x1, Part-time (15hr, weekends only) x 3

Permanent Shop Replenishment Assistant: x 1 (Full-time)

To apply, please submit your CV online. If you have recently applied for this position, please do not apply again as we will be considering all recent applications.