Tower Host - Full-time Established

We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred. 

There is currently a Full-Time Established (permanent) vacancy within the Tower Host team.

You will be part of the dedicated Tower Host team, with a real flair for outstanding customer service, welcoming visitors to His Majesty’s Fortress, The Tower of London.

As part of the team, you will be a welcoming presence at the Tower, directing and engaging with our visitors, answering questions and helping to enrich their experience. You will be selling tickets to our visitors, ensuring that they all receive a warm and friendly welcome, whilst providing them with everything they need to ensure they enjoy their visit to the full.

You will also be placed in any of our retail stores providing outstanding service and sales to our customers, you will ensure the smooth operation of the shop and respond promptly and flexibly to customer needs.

You will need to be a team player, who will relish the challenge of a busy working environment and can remain calm under pressure. You should enjoy exploring new and creative ways of working that add real value to our customers’ experiences.

You’ll be friendly, professional and be able to communicate effectively with all different kinds of people. And above all, you will need to be a dynamic and experienced customer service provider, with a passion for delivering outstanding customer service. 

You will work a roster according to the needs of the business, which will be provided in advance and the shifts will include working weekends and bank holidays.

Interviews are planned for the week of 12th December.