Palace Host (Sales) Team Leader - Kensington Palace

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Visitor Services
Kensington Palace
Temporary/Seasonal
£30,827 plus additional hours supplement of £2,140 per annum pro rata. (increasing to £33,200 per annum pro rata plus £2,305.56 AHS from 1st April 2024)
Pro Rata
36 hours plus 2.5 AHS, working 5 days a week over a 7-day pattern that includes some weekends and bank holidays

We are a team of people who love and look after six of the most wonderful palaces in the world and we are an independent charity and want everyone to feel welcome and accepted, and as an ‘Investor in People’, we want you to fulfil your potential and enjoy your work.

For this summer season we are currently looking for a new team member to join our existing Sales leadership team to support our exciting new exhibition called Untold Lives: A Palace at Work. This exhibition shines a spotlight on the overlooked people from all walks of life who have worked tirelessly and often behind-the-scenes at Kensington Palace.

The role of the Palace Host (Sales) Team Leader is to inspire, motivate and lead our team of permanent, seasonal, and casual Palace Hosts (Sales) to ensure a memorable customer experience across the Ticket Office & Shop. Also supporting with the delivery of on-site sales targets and KPIs by motivating the team to proactively sell tickets, guidebooks and memberships.

Seasonal / Secondment: 15th May to 15th September 2024  

Closing date: 31st March 2024

To be successful in the role, excellent people skills are essential; along with a good understanding of what exceptional customer service is and how this can be achieved within a team, to help deliver sales targets.  An ability to use your initiative, along with good IT admin skills are also highly desirable.
2024_03_KP_Palace_Host_Sales_Team_Leader_Combined_Job_Profile_Person_Spec.pdf – 166KB
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce.  Applications are welcome from candidates regardless of their background.

This vacancy is closed to applications.