Sales Executive - Groups & Travel Trade

Tower of London with some requirement to visit the other palaces

Historic Royal Palaces (HRP) is a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.

The Travel Trade and Groups sector comprised 27% of all visitors that HRP welcomed to our extraordinary sites in 2023, and this role will be integral in negotiating new business from our existing customers in the UK groups market, student and youth sector, as well as prospecting and converting new business opportunities in these areas to meet our commercial targets and objectives. 

As part of the Group and Travel Trade Sales team, you will oversee key accounts in the domestic coach and global youth markets, developing business from these accounts and developing new business from contacts made at trade fairs and workshops.  You will assist in day-to-day enquiry handling and general Customer Relationship Management (CRM) with Trade and Group clients.  You will be required to communicate with all areas and departments of Historic Royal Palaces (including the Contact Centre, Events, Catering, Marketing, Retail, Membership and Palace Operations teams), working closely with them to ensure we are accurately presenting our products and events to clients in a timely and appealing manner. 

You will be responsible for ensuring that clients adhere to their contracted terms and conditions and will support them with client training and updates for our Ticketing System and booking processes. 

Benefits include:

• Hybrid working
• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual Pay reviews & Bonuses
• Critical Illness Cover & Life Assurance
• Family friendly policies and benefits
• Staff discounts and membership to all palaces

The role requires someone with excellent planning and organizational skills, as well as key account management and negotiation experience. Your articulate and accurate manner will convey your confidence when dealing with your clients online and face-to-face. A creative thinker, you will be able to grow the value of each enquiry as you work with clients to develop tours and itineraries that feature palace visits and ancillary services.

You will need to be an experienced sales operator with knowledge in B2B distribution and sales channels, and you will use your experience to identify commercial opportunities that will help in growing our financial headroom to fulfill our charitable cause to become a charity for everyone. 

Working in a small team, you will be collaborative and proactive in offering ideas and taking on suggestions.    

Salary:                       £30,827

Closing date:           Sunday 31st March 2024

We have adopted a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements.

Find out more and apply by visiting www.hrp.org.uk/recruitment

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce.  Applications are welcome from candidates regardless of their background.