HRP Visitor Services Contact Centre Advisor

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Admissions HCP
Hampton Court Palace
Temporary/Seasonal
1 January 2018
1 June 2018

We have a full time position working 37.5 hours per week on a 5 days out of 7 rota which will include occasional weekend work. The role is fixed term for 6 month with a possibility of extension.

When people contact the HRP Visitor Services Contact Centre, it will be you who responds, actively selling tickets and membership, handling complaints and giving details on everything from opening times to access for disabled visitors. You’ll have to have a thorough knowledge of all this information, an understanding of all 6 palaces main attractions, be in frequent contact with a variety of palace departments as well as visiting all of our palaces regularly.

Interview Date: Saturday 20th January 2018
Start Date: from mid-January 2018

We reserve the right to close this advert early in response to interest. 

With excellent customer care skills and educated to GCSE standard (or equivalent); you will be organised, detailed and comfortable working as part of a team. Preferably, you’ll have worked in a contact centre or customer services team before and display a courteous and confident telephone manner. Excellent listening skills and experienced using a variety of computer programs including, ideally, content management systems. You will be able to source information, analyse and troubleshoot issues as well as being able to work quickly and accurately under pressure. You are adaptable and resilient with excellent verbal and written communications skills. You’ll also be confident working with visitors face to face to support our front of house teams and facilitate the running of our various events programs across HRPs sites as required. Fluency in a foreign language would also be an advantage but is not essential.


Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce.  Applications are welcome from candidates regardless of their background.

This vacancy is closed to applications.