Admissions Assistant / Ticketing Staff - Hillsborough Castle

£16,136

Varied contracted hours available part time only

Hillsborough Castle is a working Royal Residence, the base for the Secretary of State for Northern Ireland and a great place for the public to visit.  Historic Royal Palaces’ exciting landmark project will see this exquisite and fascinating historic property open its doors to everyone.  Our ambitious programme of conservation, re-presentation and re-imagination, will make Hillsborough Castle and Gardens a place for discovery, delight, and learning for visitors of all ages.  The transformation has begun with work on an inspirational Clore Learning Centre, the conversion of the Stableyard into an elegant visitor facility and the addition of a car and coach park with access directly from the A1.  The Castle and Gardens will be closed for the re-presentation of the magnificent State Rooms, re-opening in July 2018. Visitors will then be welcomed to visit the elegant Castle and lovely Gardens, with new features to see almost every month, culminating in the opening of the beautiful Walled Garden and visitor facilities in 2019.

As a member of Hillsborough’s Admissions Team your quest will be to bring its vibrant past to life …. It’s a captivating place and that’s how we’d like our guests to feel. 

Whether you’re selling tickets or fielding questions on all aspects of the palace and its gardens, you’ll look to provide the highest level of customer care at all times. Confident, outgoing and flexible, you’ll be someone who’s supported staff and managed cash before in a popular visitor attraction.

You will already have experience of working in a customer facing role and be confident using the ticketing system for both processing and retrieving bookings and upselling and processing memberships and guidebooks. You will have demonstrated a commitment to maximising income from all avenues including tickets sales, donations, gift aid and membership, whilst ensuring that every visitor receives a Royal Welcome.  Naturally, you’ll have a real interest in history, great people skills and GCSE-educated (or equivalent).