Security Officer - HM Tower of London

£22,390 plus circa £6,000 additional allowances

Full Time - 36 hours per week (plus 10.32 additional hours) rolling shift of six days on, 3 days off

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle. We help everyone explore the story of how monarchs and people have shaped society in some of the greatest palaces ever built.
We currently have vacancies for temporary full time Security Officers based at HM Tower of London, working 46.32 hours per week. There is the potential for one position to become permanent. 

You will be part of the Tower of London Security Team ensuring the provision of a safe and secure environment to all visitors, staff residents and guests. You must have high moral and ethical standards and treat all persons with dignity and respect, where values underpin all that you do.  You must demonstrate a high level of motivation and enthusiasm, to provide the very best environment in which to live and work for all persons and customers – both internal and external. You will provide both a high level of customer care security awareness and provide support for our other visitor frontline teams.

Your remit will be varied and far-reaching and duties will include:
• Meeting and greeting visitors
• Bag searches
• Controlling all pedestrian and vehicle activity and access to the Palace including key control
• Taking regular patrols, enhancing security levels and maintaining a vigilant presence
• Responding to alarms, escalated security incidents and suspicious behaviour
• Providing a safe and secure environment for visitors, staff and residents
• Meeting corporate clients and VIP for evening functions
• Dealing with Metropolitan Police and Emergency Services when required
• Managing the Business reception desk, offering  a welcoming and professional point of contact for visitors and contractors
• Projecting a smart, efficient and helpful image at all times

We’re looking for someone who can work both as part of a team and on their own. Holder of a current SIA licence, you must possess the ability to think and act quickly and decisively in emergencies or under pressure. You would be able to use your own initiative to identify better ways of working and ensure excellent customer service.

The successful candidate must have an enthusiastic professional approach, have high standards, be punctual and have good personal presentation, excellent customer service and communication skills. You will be working with a small team, so being a “people person” is a must respecting all persons and differences.  You should also possess a flexible approach to working, and be aware that outdoor working in all weathers can be involved.

Please note that all successful candidates will be vetted through a security vetting process in addition to personal references and work references, offer of employment is subject to satisfactory receipt of references.