Visitor Services Assistant - Banqueting House

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle.  

The Banqueting House, designed by Inigo Jones with its spectacular Rubens' ceiling, is an iconic venue in the heart of Whitehall. Although it has had various uses throughout the ages, Banqueting House today is a fascinating historic visitor attraction as well as playing host to some of the most spectacular events in the city.

We currently have two part time vacancies in our Front of House team as a Visitor Services Assistant on a fixed term basis from February 2020.

Working patterns: 

• 1 x part time 21.5 hours (3 days) on a rota working Saturday, Monday and Tuesday with ad-hoc event shifts

• 1 x part time 14.5 hours (2 days) on a rota working Friday and Saturday with ad-hoc event shifts

The successful candidate will work in ensuring the operations and visitor experience of the Banqueting House run smoothly. As part of a small team, you will be involved in carrying out activities such as ticket and retail sales, tours, meet and greet, warding, cash handling and security.  In addition, you will be working with our Events team to prepare the building and working with contractors and caterers during and after events.

In order to be considered for this role you must be flexible, have great communication skills, an interest in history and the confidence to proactively engage with all our visitors.

Previous experience of having worked in a customer facing environment, leading tours and/or having an understanding of events operations in historic venues would also be an advantage.

Please note that this role will include working weekends and evening shifts.

Find out more and apply by visiting www.hrp.org.uk

Historic Royal Palaces is a registered charity (No 1068852) and an equal opportunities employer. Applications are welcome from all candidates regardless of sex, racial, ethnic or national origin, disability, age, sexuality or responsibilities for dependents. We value a diverse workforce and celebrate our differences.