Explainer Team Leader (Hillsborough Castle)

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Hillsborough Castle
Established/Permanent
£23,069
Per Annum
5 out of 7 days per week. Average of 36 hours per week
Summer and Winter hours may vary

Hillsborough Castle is a working Royal Residence, the base for the Secretary of State for Northern Ireland and a great place for the public to visit.  Historic Royal Palaces’ exciting landmark project will see this exquisite and fascinating historic property open its doors to everyone.  Our ambitious programme of conservation, re-presentation and re-imagination, will make Hillsborough Castle and Gardens a place for discovery, delight, and learning for visitors of all ages.  The transformation has begun with work on an inspirational Clore Learning Centre, the conversion of the Stableyard into an elegant visitor facility and the addition of a car and coach park with access directly from the A1.  The Castle and Gardens will be closed for the re-presentation of the magnificent State Rooms, re-opening in July 2018. Visitors will then be welcomed to visit the elegant Castle and lovely Gardens, with new features to see almost every month, culminating in the opening of the beautiful Walled Garden and visitor facilities in 2019.

We are looking for a dynamic and experienced Team Leader to join our Visitor Services Team at Hillsborough Castle.  Your role will be to manage a team of dedicated Explainers and volunteers to ensure the consistent delivery of a five star customer service to our visitors, as well as responsibility for the smooth and efficient running of the Castle day to day.

Leading from the front and working closely with other Team Leaders, duties will also include daily briefings, training, recruitment, performance management as well as managing annual leave, rotas and house opening procedures.

Interviews will take place on Thursday 2nd August, please ensure you are available to attend during this period.


You’ll need to have proven experience in leading and managing a team, ideally gained in a customer service environment.  Excellent communication and influencing skills and a passion for customer service are essential in this role.   You will also be used to multi-tasking and working under pressure. This is a varied role and you will need to be well organised, solution oriented and motivated
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce.  Applications are welcome from candidates regardless of their background.

This vacancy is closed to applications.